Job Description

Are you excited about a new opportunity? Do you have a passion for providing high quality medical assistance and patient support? Are you mission-driven to help improve health and eliminate inequities in health outcomes in under-resourced communities in DC? Well, look no further! At Community of Hope, we have worked diligently to improve health and end family homelessness to make Washington, DC, more equitable. We believe everyone in DC should have access to good healthcare, a stable income, and home, and hope! If you are ready to make a positive difference in the community, this position is for you!

At COH, we strive for: Caring for Families. Improving Lives. Leading Change.

Our Approach and Values :

• We care for families by providing direct services with a focus on prevention, healing, and wellness.
• We improve lives by building on families’ strengths , honoring their choices, and taking a whole-family, multi-generational approach.
• We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities.
• We embrace the diversity of our community , welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity.
• We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work.

Position Summary:  The Dental Receptionist is accountable directly to the Dental Practice Manager. The Dental Receptionist ensures smooth patient flow at the front desk by checking patients in, answer telephones and transferring calls to the appropriate place, and assisting dentists with providing efficient, high quality dental care. This is a full-time position.

Salary: This position starts at $45k and up based on experience. Indeed provides their own estimated salary calculator and is not affiliated with COH's range.

Highlighted Duties and Responsibilities:

• Answers and screens all telephone calls appropriately and independently, creates telephone encounters and forwards them to the appropriate personnel.
• Works with the Dental Director on maintaining and implementing appropriate scheduling procedures for the dental clinic.
• Marks appointment statuses appropriately dependent on clinic flow and calls patients daily to confirm, cancel, or reschedule appointments.
• Registers patients in eCW and obtains required documentation.
• Coordinates patient flow ensuring that patients are not delayed, letting staff know a patient has arrived, providing information if patients are late, etc.
• Verifies patients’ insurances and determines any charges/copayments; collects payments for visits and issues receipts to the patient.
• Complies with COH policies and state and federal regulations governing confidential information, including HIPAA.
• Effectively manages any customer service problems with patients on non-clinical issues, troubleshoots the problem and tries to determines the most appropriate solution.

Minimum Qualifications:

• High School Diploma/GED.
• Exceptional customer service skills.
• Ability to work a Saturday rotation (meaning if you work Saturday then you can get a day during the week off).
• Proficiency in written and oral communication.
• Minimum of two years of experience as a Medical or Dental Receptionist.
• Experience working with underserved populations.

At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance-centered benefits:

• Remote work opportunities are available for many of our roles, promoting a culture of work-life balance.
• 8-hour workdays, which include a paid lunch.
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay.
• National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants.
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff.
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year.
• Ongoing internal leadership training for supervisors.
• Diversity, equity, and inclusion training and initiatives for all staff.
• Ongoing well-being activities, culture compact activities, and trauma-informed care initiatives.
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield.
• Life insurance, short-term disability, and long-term disability insurance.
• 403(b) Retirement Plan.
• Flexible Spending Accounts for medical and dependent care reimbursable expenses.
• And much more!

About Us:

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For over 40 years, we have provided healthcare, housing, and supportive services for under-resourced, underserved and people experiencing homelessness in Washington, DC. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope provides community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families and individuals experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family and individual homelessness to make Washington, DC, more equitable.

Washington Post 150 Top Workplaces in 2014, 2016, 2017, 2018, 2020, and 2021 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For nearly 40 years, we have provided healthcare, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. As a Federally Qualified Health Center, we provide medical, dental, behavioral health, and care coordination services for the whole family at three locations in DC. Community of Hope also has a strong emphasis on maternal and child health, with a midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope is also providing community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families experiencing homelessness.  Through providing these programs, we live out our mission to improve health and end family homelessness to make Washington, DC more equitable.

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