Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...Lee Health is seeking an Interventional Pain Management Physician! Lee Health is a non-profit organization with more than 16,000 employees, 4,500 volunteers, and more than 1,200 employed primary care and specialty care providers with over 100 practice locations throughout...
...accuracy. Requirements - 2-5 years of experience in payroll, accounting, bookkeeping, or data-focused operations.- Advanced... ...seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting,...
...Apex Deliveries Inc. is the largest and longest serving delivery partner for Amazon at DWA5 in Maple Valley, WA. Our company has been operating since June of 2020. We have a proven track record of excellence, career development and a strong team culture. We recognize...
...Responsibilities: Works with the office attorneys and staff to support the offices goals for high quality service to internal and... ...management; including significant experience in a national multi-office law firm, preferably in the Metropolitan area 5+ years of...
...Job Details: Land Surveyor Project Manager Professional Land Surveying- Civil Engineering- Land Development Our client in the local area is actively seeking to add an experienced Land Surveyor Project Manager to oversee the planning, coordination, and execution...