Job Description

Summary

Cheyenne Mountain Resort, Destination by Hyatt is seeking individuals with unmatched service. Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards.  Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you .

Our mission is to care for people so they can be their best!

Cheyenne Mountain Resort opened in 1985 and sits on 25 acres of land . The 4-Star Full Service property is nestled in the lush greens of Southern Colorado Springs and oversees Impressive mountain views, along with exciting activities like golf, swimming, and tennis . These allow for the unique experience that you can only get at this resort.

Hourly Rate : $14.81

Position Overview: Greeters are responsible for welcoming and creating the first impression for guests.  These individuals have the ability to influence the overall restaurant experience by their interactions that include providing table accommodations and offering menu recommendations.  Greeters may be the final point of contact and have the ability to ensure guest satisfaction.  If you have worked as a restaurant host or restaurant hostess, your skills are invaluable to this position.

Job Functions & Responsibilities :

• Welcome guests in a warm and friendly manner, setting the tone for their dining experience.
• Manage table assignments and seating arrangements to optimize the dining room flow and guest satisfaction.
• Provide guests with menu recommendations and share knowledge about the restaurant’s offerings.
• Act as the final point of contact for guests, ensuring all their dining needs are met and their experience is satisfactory.
• Lead, train, and support other greeters and hosts/hostesses, ensuring they are equipped to meet service standards.
• Coordinate with the restaurant management team to implement efficient seating strategies and manage waitlists.
• Address and resolve any guest concerns promptly and professionally.
• Maintain a thorough knowledge of the restaurant's menu, special promotions, and operational details.
• Ensure that the greeter stand is organized and that an adequate stock of backup menus is readily available.
• Ensure that opening and closing greeter checklists and duties are being completed.
• Adhere to all sequence of service steps with a focus on maintaining standards.

Qualifications

• Proven experience as a restaurant host/hostess or in a similar guest-facing role.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal communication skills, with the ability to interact effectively with diverse guests.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Our Values: Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion

Hyatt Benefits available with this position:

• Growth Opportunities
• Referral Bonus
• Recognition & Rewards
• Basic Life Insurance
• Sick Days
• Friends & Family Room Rates
• 401(k)( Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year )
• Employee Stock Purchase Plan (5% discount )
• Complimentary P arking
• Complimentary M eal During Each Shift
• Employee Assistance Program (EA P)
• Hyatt P roperty Restaurant/Coffee Shop Discount

Hyatt is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Colorado Residents: In any materials you submit , you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

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