Job Description

Looking for a New Adventure? Discover a Career in Beautiful Malta!

Make the move to Malta, a stunning island known for its crystal-clear waters, rich cultural heritage, and vibrant job opportunities, and take the next exciting step in your career!

We’re searching for a proactive and detail-oriented Customer Success Specialist to join our team. If you thrive in fast-paced environments and have a knack for problem-solving, this could be your ideal role.

Role Overview:

As a Customer Support Specialist , you’ll engage with customers through email and live chat—no phone support required. Your role will involve reviewing content, ensuring platform compliance, identifying fraudulent activity, and collaborating with the team to enhance user satisfaction.

Key Responsibilities:

• Provide prompt and effective responses to customer inquiries via email and chat
• Review user-generated content to ensure it meets platform standards
• Detect and address suspicious or fraudulent activities with accuracy
• Maintain clear and organized records of customer interactions and resolutions
• Work closely with internal teams to refine support processes and improve customer satisfaction
• Use top-notch tools to provide precise and helpful responses
• Achieve individual and team performance goals
• Collaborate with both internal and client-side teams
• Stay current with moderation guidelines through regular training
• Adapt quickly to new workflows, projects, and client needs

Requirements:

• Fluent in Norwegian (C2 level)
• Fluent in English (B2 level)
• EU citizenship or Maltese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We recognize your skills and dedication
• Performance Bonuses: Earn rewards for your achievements
• Transportation : Convenient company transport from designated locations
• Relocation Assistance : Smooth onboarding support
• Career Growth : Opportunities to develop professionally
• Hybrid Work Model : Flexible options for a better work-life balance

Excited to take the next step in your customer support journey? Apply now , and we'll connect with you soon!

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