Job Description
Service Desk Associate - English
India - Bengaluru, working from office
Competitive Salary & Benefits Role Overview The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions.
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Key Skills
Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Good communication and customer service skills
Fluency in English language
Flexibility to work shifts if required
Benefits
Our people are the most critical component of our long-term success and their health and wellbeing are our priority.
You will enjoy a comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms
Job Tags
Local area, Worldwide, Shift work,
Similar Jobs
Tagaddod
...We are looking for a junior Graphic Designer to create engaging and on-brand graphics for a variety of media. What is the role of a Graphic Designer? The Graphic Designer job description includes the entire process of defining requirements, visualizing and creating graphics...
Primerica - Melissa Keen
...to step outside the box and build a business! We are seeking Life Insurance Agents to join our team. Whether youre an experienced insurance... ...ready to plug-in and follow a proven system Experience in sales, marketing and business are preferred but not required...
NIS America, Inc.
Lead Motion Graphics Designer Location Hybrid remote in Santa Ana, CA : ENERAL POSITION SUMMARY: NIS America, Inc., publisher of video games in both North America and Europe, is looking to add a Public Relations Representative to the Marketing Team. The ideal candidate...
Electrify America
...opportunity to explore career choices early on. At Electrify America, interns have the chance to make an impact because we challenge them and... ...experience with data analytics tools (eg. strong Excel, Python, GIS, or other) Additional Responsibilities ~ TheiIntern will...
Analytica
Analytica is seeking a Senior Data Scientist to support a mission critical endeavor. The ideal candidate will be comfortable working directly with clients in consulting and delivery capacity to provide solutions that tackle complex problems. Analytica is looking for...