Title: Help Desk Support Technician SME Level
Duration: 9 Months Contract
Location: Jackson, MS
JOB DESCRIPTION
Selected candidate's role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in Desktop\Laptop troubleshooting, software installation, peripheral hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for M365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.
| REQUIRED DEGREE | |
| REQUIRED CERTIFICATION(S) |
| # YEARS | |
| Experience working in a help desk environment | 3 |
| Experienced with providing support for M365 Applications | 3 |
| Experience providing remote assistance using various platforms | 3 |
| Experience in desktop\laptop troubleshooting, and software installation | 3 |
| Hardware Implementation and Deployment | 3 |
| Basic Active Directory Management | 3 |
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