Job Description

Providence Staffing is seeking a Communications and Documentation Specialist (Technical Writer) to join our client’s Delivery Data Analytics team in Birmingham, AL. This role is pivotal in managing internal communications and technical documentation while supporting the existing internal communications and documentation team.

Key Responsibilities:

• Compose and review technical documentation and user guides for internal software applications and analytics dashboards.
• Maintain and update existing articles and knowledge base content ahead of fix version releases.
• Support the development of compelling PowerPoint presentations and video content for various audiences, showcasing new applications, features, and benefits.
• Research and synthesize user feedback to improve overall content performance.
• Draft clear and effective emails and newsletters to communicate updates, changes, or announcements related to technical projects.
• Support website maintenance and content development, ensuring accuracy and clarity.
• Create concise and impactful one-pagers on technical concepts for executive leadership.

Required Qualifications:

• 1-3 years of experience in technical writing, with a focus on creating end-user documentation.
• Exceptional writing, editing, and proofreading skills.
• Proficiency with Microsoft Office Suite, especially PowerPoint and Word.
• Strong attention to detail and ability to translate complex technical information into easily understandable content.
• Ability to manage multiple projects simultaneously and meet tight deadlines.
• Excellent interpersonal and communication skills to collaborate with cross-functional teams.

Preferred Qualifications:

• Experience with content management systems (CMS) and knowledge base platforms.
• Familiarity with video editing software and creating multimedia content.
• Background in the energy or utilities sector is a plus.

Work Environment:

• Hybrid work environment with a combination of remote and on-site work.
• Collaborative team culture with opportunities for professional development.

Application Process:
Interested candidates should submit their resume and a writing sample showcasing their technical writing and communication abilities.

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