Job Description

Job Description

Ingram Content Group (ICG) is currently seeking a Warehouse Automation Systems Lead to join our team in  LaVergne, TN (Greater Nashville area). This person provides support to the warehouse automation systems, AutoStore and Geek+. They will have expertise in warehouse automation to lead all change-related activities for the warehouse automation process. This position is hybrid and requires a minimum of 3 days at our corporate offices.

Want to help explore and build new ways to deliver content to the world?  

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel.  We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization.   Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation. 

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.  If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you! 

The ideal candidate will have the following minimum

qualifications

• Bachelor’s Degree in IT, Computer Science or related field or year for year directly related experience
• 8 + years’ experience working with JAVA and SQL
• 5 + years’ experience working with database query, high availability applications, event-driven services
• 2 + years’ experience working with APIs
• 2+ years' experience leading project and initiatives

We have a preference for:

• Knowledge and experience with PC engineering and network configurations
• Knowledge of PLCs and conveyor systems
• Knowledge of general understanding of database structures and query approaches
• Knowledge of Business or application of distribution applications
• Knowledge of organization, and operating procedures for the Warehouse and manufacturing aspects of the company.
• Knowledge of order processing, fulfillment, and/or distribution system
• Knowledge and understanding of warehouse IT infrastructure, including server management, networking, and cloud-based systems.
• Ability to query databases and interpret automation system logs for troubleshooting.
• Familiarity with APIs, middleware, and integration methods between warehouse automation systems and Warehouse Management Systems (WMS) or ERP platforms.
• Experience in applying software updates, patches, and system version upgrades for warehouse automation solutions.
• Strong analytical skills to assess system performance, identify inefficiencies, and recommend optimizations.

The Warehouse Automation Systems Lead key responsibilities are:

• Serves as the key liaison between warehouse operations, logistics, IT developers, IT infrastructure, and automation vendors.
• Leads system enhancements by working closely with automation vendors and IT developers in system changes, integrations, API connections, and software updates while assessing impact on warehouse workflows.
• Ensures operational continuity by coordinating and validating any system upgrades, minimizing disruptions to warehouse operations.
• Drives issue resolution through proactive troubleshooting and escalates system issues to vendors when necessary, following up on resolutions and leading root cause analysis (RCA).
• Develops and maintains automation best practices by documenting system incidents, resolutions, and key operational protocols including disaster recovery stategies.
• Stays updated on the latest trends in warehouse automation, robotics, and AI-driven logistics.
• Provides first-level support for the selected third-party automation vendor’s software for
• quickly restoring the service to normalcy, limiting the overall business impact.
• Performs routine operations for automation such as:
  • Restarting services related to automation.
  • Bringing automation systems down and back up following a sequence of events
• Participates, contributes and represents IT teams for the Business continuity plans for the warehouse operations.

Hiring Salary Range: $108,000k - $138,000k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code & Flexible Schedules (per team)

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
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