Technical Support Analyst Job at CL Hebron Enterprises Inc, New Orleans, LA

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  • CL Hebron Enterprises Inc
  • New Orleans, LA

Job Description

The scope of the proposed services will include the following:

  • Responsible for basic field support including desktop re-imaging and deployment of new end user devices with Windows 10 operating systems.
  • Responsible for basic onsite and remote field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
  • Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.

Requirements

Expertise and/or relevant experience in the following areas are mandatory:

  • Must be able to obtain clearance to drive state vehicles
  • Basic Hardware / Software Troubleshooting skills
  • Active Directory Domain Services
  • Windows Imaging and Driver Management

Expertise and/or relevant experience in the following areas are desirable but not mandatory:

  • Troubleshooting skills with basic hardware and software components
  • Network experience with switches from various manufacturers.
  • Experience in deployments with Microsoft System Center Configuration Manager
  • Desktop and Mobile Device imaging and user transition
  • Third party software to be migrated and handled on a case-by-case basis

Job Tags

Contract work, Remote work,

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