Job Description

Respond to reported emergencies and provide emergency treatment.

Essential Duties and Responsibilities:

• Create a safe environment for guests doing activities at the resort.
• Promote a positive interaction and experience with all guests.
• Oversee first aid rescue response and evacuation of guests.
• Investigate and resolve guest complaints and follow through to completion.
• Establish and implement emergency response plans with EMS.
• Procure and maintain inventory of medical supplies needed for patrol.
• Inspect and verify all patrol equipment for readiness in emergency response.
• Implement schedules for maintenance and repair of rescue equipment.
• Complete tramway incident reports for lift related accidents and injuries.
• Oversee completion of patrol incident reports and required daily logs.
• Oversee lift and mountain evacuations when necessary.
• Participate in accident scene investigations and document reporting.
• Facilitate required training of patrol staff and maintain related training records.
• Oversee patrol staff ensuring they use personal protective equipment.
• Verify and document patroller's medical certificates and qualifications.
• Verify driver ability and approve patrollers to operate snowmobiles & ATV's.
• Maintain compliance with OSHA requirements for patrol staff.
• Promote cooperative effort, teamwork and good morale among staff.
• Handle staffing responsibilities: hiring, training, scheduling, and terminating.
• Manage employee attendance, sick days, tardiness, and time off requests.
• Manage volunteer patrollers and track days and hours worked.
• Assist with special events at the resort as needed.
• Perform other tasks as assigned by owner.

Minimu m Qualifications (Knowledge, Skills, Abilities):

• Skilled in providing excellent customer service.
• Must be a skilled rider, capable of negotiating aggressive terrain.
• Have a current Professional Rescuer CPR Certification.
• Have current OEC outdoor emergency care certification; National Ski Patrol.
• Must be computer savvy, quick to learn systems & program software.
• Able to prioritize job duties and manage time effectively.
• Prior supervisor or manager experience required.
• Communicate clearly using 2 way radios.

Core Competencies:

• Decision Making: Use sound judgment to make good decisions.
• Friendly Service: Treat people courteously and respond in a helpful manner.
• Teamwork: Interact with team members effectively put company goals first.

Physical Demands:

• This is a physically demanding position.
• Must be physically fit and able to lift up to 100 lbs.
• Must be able to hike, bend, climb, lift, reach, push and pull repetitively.
• Must be mentally attentive and focused at all times.
• Must be able to adapt to climate and work in extreme weather conditions.

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