Job Description

The salary range for this position is starting at $19.50 - $20.50. We take into consideration an individual's background and experience in determining salary; therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of other benefits and earned time off that vary depending on part-time or full-time status. 1. Job Summary: The Product Build Specialist is responsible for product and program configuration, research, and testing in the system in preparation for delivery to the end user. The incumbent provides program support and serves as primary resource to determine product set up preferences and changes. The incumbent maintains knowledge of YMCA programs and supports program goals through system and product/program setup. 2. Essential Functions: Responsible for product configuration, research, testing and serve as primary resource to determine product set up preferences and troubleshooting as necessary Be a part of independent innovation projects for program registration to include providing ideas and feedback, helping to organize, and ensure end-to-end completion Create and maintain various forms, master lists, and templates for product/program information, requests, preferences and changes Create and develop audit reports, analyze audit processes and complete workflow audits as needed Coordinate the upload process with Product Build teammates and, if necessary, Digital team members Create and utilize alternative software options, complete testing and training in the absence of software capabilities Define and communicate Session Schedule i.e.: Aquatics/Youth Teen Family/Group Training, Certifications, and Youth Sports, Adventure/Camp, and Child Care Provide troubleshooting to guarantee success of newly acquired tools such as package product enhancement Process software report requests i.e.: formatting, conferencing changes, and annual updates Build and enter products available at the YMCA including point of sale programs, classes, and purchases into Y software Enter all program change and/or cancel forms, and any additional information into the registration system as needed Supply information to members and program participants over the phone and via e-mail regarding the branch, department, or program as needed Maintain assigned SOPs for the Customer Service Center as directed Provide premier customer service via phone, IM, and e-mail to our team members, and to members and participants as needed Data entry of registrations as needed Research and cash receipt as needed 3. Relationships: This position reports to the Director of Service & Communications who reports to the Senior Director Data Strategy & ECommerce. The incumbent interacts regularly with Y team members, and when necessary, customers, participants, and members of the general public. The incumbent has no budgetary or supervisory responsibilities. 4. Qualifications: Required: Minimum of two (2) years of customer service experience Proficient data processing skills Proficient in Access software Knowledge and skills in Microsoft Office, Word, Excel, and Outlook Ability to work independently and multi-task Ability to process a large volume of work Must be organized and have strong attention to detail Ability to communicate with a diverse clientele and team members Excellent written and interpersonal communication skills Ability to make decisions, set priorities, and work as a team Ability to work effectively in a fast paced, deadline driven environment Preferred: Bilingual (Spanish, Russian, Somali and Hmong) Experience with web site administration Experience with the Salesforce platform 5. Work Conditions: Must be able to work on a computer for extended periods of time Must be able to travel locally for frequent meetings While performing the duties of this job, the employee is regularly required to talk or hear 6. Additional Notes: This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from Director of Service & Communications, the Senior Product & Innovation Specialist, or their representatives, in completing projects or performing duties deemed necessary for the branch or Association success. Diversity, Equity and Inclusion Pledge The Y of the North is committed to the work and everyday practices of eliminating disparities and eradicating of unjust systems to become a multicultural, anti-racist and anti-oppressive organization. YMCA of the North team members and volunteers must exemplify the association's mission, vision and values of caring, equity, honesty, respect and responsibility. The YMCA of the North continues to develop plans and strategies to ensure team members and volunteers reflect the demographics of the communities we serve. We will continually conduct institutional racism and oppression review of our policies, procedures and practices in recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; layoffs; terminations; and the ongoing development of a multicultural, anti-racist and anti-oppressive work environment and culture that promotes equity and respect for the human dignity of all. We value and respect this diversity and choose to be inclusive through our acceptance of all.

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