Job Description

Practice Manager – Plastic Surgery Center (Denver, CO).

Location: Denver, Colorado.
Position Type: Full-Time.
Reports To: Ownership/Executive Leadership.

Overview:

We are seeking a dynamic, strategic, and hands-on Practice Manager to lead the daily operations of our high-growth Plastic Surgery and Medical Aesthetics center in Denver. This leader will wear many hats — from overseeing operations and driving financial performance to coaching team members and converting surgical consults into booked procedures. The ideal candidate will thrive in a fast-paced environment, approach challenges with a solutions mindset, and consistently deliver a “WOW” experience for both patients and staff.

Key Responsibilities: 

• Develop and implement SOPs to streamline clinic operations and maximize patient flow.
• Manage scheduling, front-desk performance, and coordination of surgical and non-surgical services.
• Ensure medical equipment, surgical supplies, and treatment rooms are fully stocked and properly maintained.
• Serve as the communication hub between ownership, clinical staff, and support teams.

Human Resources & Team Management:

• Hire, train, and develop both administrative and clinical teams.
• Hold weekly or monthly staff meetings to foster alignment, transparency, and accountability.
• Provide clear coaching and feedback, including a willingness to have hard conversations that promote trust and professional growth.
• Lead performance evaluations, corrective action planning, and employee development efforts.
• Maintain a people-first culture that drives results, trust, and morale.

Sales, Conversion & Lead Management:

• Follow up on all surgical and aesthetic leads promptly via phone, text, and email.
• Build rapport with prospective patients to guide them toward treatment decisions.
• Track conversion metrics from consult to close, and re-engage patients with expiring quotes or pending decisions.
• Collaborate with the marketing and surgical teams to optimize the customer journey and increase patient commitment.
• Deliver an exceptional, concierge-style service experience that builds brand loyalty.

Financial Oversight & Reporting:

• Collaborate with CFO to prepare monthly financial statements and dashboards using EMR and reporting tools.
• Monitor accounts receivable, patient pre-payments, deposits, and surgery balances.
• Ensure timely vendor payments and work with the finance team on reconciliation and reporting.
• Identify and implement cost-saving initiatives without compromising the quality of care.

Payroll & Benefits Administration:

• Process bi-weekly payroll, ensuring accurate tracking of timecards and bonuses.
• Handle sensitive employee data with confidentiality and care.
• Administer employee benefit programs and manage open enrollment and inquiries.

Credentialing & Compliance:

• Manage provider credentialing and re-credentialing with all payers and regulatory bodies.
• Ensure up-to-date licensure, certifications, and malpractice coverage.
• Maintain full compliance with HIPAA, OSHA, and all state/federal health regulations.

Marketing, Digital Presence & Brand Strategy:

• Partner with internal/external marketing teams to develop and execute campaigns (digital, print, events).
• Oversee website updates, social media presence, and reputation management (e.g., Google reviews).
• Track campaign performance and use data to inform marketing and outreach efforts.
• Identify local outreach opportunities and organize patient education events or open houses.

Strategic Growth & Business Development:

• Collaborate with ownership to develop and implement plans for service expansion and revenue growth.
• Identify opportunities to improve patient retention, referral relationships, and pricing strategies.
• Analyze KPIs and financial performance to inform decision-making.
• Proactively identify industry trends, new technologies, and competitive differentiators.

Key Traits & Expectations:

• Willingness to "wear all hats" and take initiative without waiting for instruction.
• Effective communicator who keeps leadership informed and staff empowered.
• Emotionally intelligent and confident in leading with empathy and accountability.
• Detail-oriented, tech-savvy, and comfortable managing both high-level strategy and hands-on tasks.
• Committed to continuous improvement, both personally and within the practice.

Preferred Qualifications:

• 3–5+ years of leadership experience in a plastic surgery, dermatology, aesthetics, or multispecialty medical setting.
• Experience with EMR and CRM platforms (Nextech, ModMed, or similar).
• Strong understanding of HIPAA, OSHA, and credentialing requirements.
• Proven track record of team management, sales follow-up, and financial accountability.
• Bachelor’s degree in Healthcare Administration, Business, or related field preferred (but not required if experience is exceptional).

Compensation & Benefits:

• Competitive salary with performance-based bonuses.
• Health, dental, and vision insurance.
• Retirement plan options.
• Paid time off and holidays.
• Staff treatment discounts and continuing education opportunities.

We look forward to meeting you!

We are proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Diversity makes us stronger, and we’re committed to building an inclusive, supportive workplace for all.

Job Type: Full-time.

Pay: $80,463.39 - $100,000 per year.

Benefits:

• 401(k).
• 401(k) matching.
• Dental insurance.
• Employee discount.
• Health insurance.
• Paid time off.
• Retirement plan.
• Vision insurance.

Work Location: In person.

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