Payments Program Manager Job at Guesty, New York State

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  • Guesty
  • New York State

Job Description

Responsibilities:

Responsibilities:

  • Own service customer payments products process - including system setup, user training, and customer relationship management.
  • Upsale of payment product add-ons.
  • Pricing negotiation and explanation for the payment products
  • Deliver demo sessions (via video) to customers
  • Follow up with customers regularly throughout the ticketing system to make sure they are increasing their engagement in the Guesty payments products and have all the needed information and support.
  • Serve as the Guesty payments contact person for clients during onboarding for questions about product usage and payment best practices.
  • Become an expert on the entire Guesty Platform in the payments field.
  • Understand the customer business and technical needs to optimize configuration and recommend best practice solutions.
  • Gather customer feedback to communicate it to the Payment team.
  • Focal point of knowledge and training inside the organization.
  • Be an expert on the Guesty Platform from a payments point of view and on the GuestyPay product.

REQUIREMENTS

Requirements:

  • 2+ years of experience
  • Must reside on EST (preferred) or CST 
  • Must have Payments experience
  • Must have experience in a client facing/customer success role
  • Solid technical background 
  • Exceptional ability to communicate and foster positive business relationships
  • Experience working with remote teams and clients
  • Native English speaker

Job Tags

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