Job Description

Due to the nature of Emergency Medicine, this position requires the ability to work nights, weekends, and holidays.

Emergency Veterinary & Specialty Services of Roanoke offers 24-hour emergency and critical care to the pets of the Roanoke region. Because we are the only 24/7 ER in the area, we take great pride in our commitment to serve the other veterinarians within our community. Our team comes to work excited to manage the diverse caseload and ready to fully utilize their strengths to provide high-quality care for our client’s pets.

We are rapidly growing and are looking to add one  part-time  receptionist to our team! We believe in working hard, having fun and ensuring balance in our personal and professional lives. If you are looking for a dynamic work environment this is the place for you!

To learn more about us, click here: 

Job Description

Job duties include, but are not limited to:

Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

Qualifications

We’re looking for:

• Experienced Receptionist with a minimum of 1-year customer service experience required, veterinary receptionist experience preferred but not required.
• Due to the nature of Emergency Medicine, this position requires the ability to work nights, weekends, and holidays.
• Must be 18 years or older.
• Compassionate and calm team-player.
• Strong communication skills.
• Ability to multi-task.
• Highly organized and possess computer skills
• Self-starter with the desire to continue to advance your knowledge and skillset.

Additional Information

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program 
• Access to a CVA/CVT/CVPM Partnership through Penn Foster 
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.) 

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. 

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: 

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