Job Description

About Us Customers: The focus of everything we do. Employee Involvement: Our way of life. Integrity: Must never be compromised! Kayser began selling and servicing cars back in 1925 and has grown to sell Chrysler, Dodge, Jeep, Ram, Chevrolet, GMC, Buick, Isuzu Trucks, Ford and Lincoln brands in eight locations in these great communities: Sauk Prairie, Pulaski, Oconto Falls, Watertown, Janesville and Madison. We've been doing business in Wisconsin for over 95 years because people trust us. Come experience it for yourself. Kayser Chevrolet, Inc. has been dedicated to finding the area’s top talent and we now have a great opportunity for you to join our team! To learn more about the company, the opportunity, or to formally apply for this position, please visit us online at: Job Summary Receives calls at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers. Performs various administrative duties as outlined below. Primary Responsibilities

• Operates a multi-line phone system answering incoming phone calls for Kayser Chevrolet, Inc.
• Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly.
• Provides voice mail for callers if employee cannot be reached. Takes detailed messages when voice mail is not taken by caller and delivers message to appropriate party in a timely manner.
• Greets showroom customers in a professional, friendly, hospitable manner and determines the nature of their visit.
• Directs customers to the correct department, notifies the appropriate employee that a customer is waiting and introduces the customer to a Salesperson.
• Maintains a personal demeanor consistent with Kayser’s culture, contributing a positive, supportive work environment for all Kayser team members.
• Completes and issues loaner car agreement for the service and sales departments
• Issues and tracks dealer plates for the sales department.
• Reviews daily deposit for accuracy and completes all tasks related to the deposit for Kayser Chevrolet, Inc.
• Receipts all monies received from vehicle sales down payments, including credit cards on a daily basis.
• Balances and maintains the daily cash flow of sales from service and parts and any money coming in from vehicle sales.
• Process dealer trades, wholesales, and other purchases to be stocked in, follows process set forth by the Controller and General Manager.
• Helps review and process deal folders for electronic scanning, make trade-in vehicle jackets and process payoff checks when needed.
• Process and audit paperwork on dealer trades, wholesales, and retail deals.
• Coordinate lunch and dinner orders for the sales department as needed.
• Scans and sorts previous day’s service repair orders (RO’s) and accounting copies.
• Indexes service RO’s and other miscellaneous documents for Kayser Chevrolet, Inc.
• Assists with clerical duties as requested such as copying, scanning, filing, etc.
• Assists with maintaining the look and feel of the showroom including opening and closing procedures.
• Assists the Controller and General Manager with other projects and duties as assigned.

Qualifications/Requirements

• Must have exceptional customer service skills.
• Must have excellent phone etiquette.
• Must have excellent verbal and written communication skills.
• Must be punctual, dependable and reliable.
• Must have strong computer aptitude, specifically with Microsoft Word and Excel.
• Must have the ability to multi-task in a fast-paced environment.
• Must possess strong organizational skills.
• Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments.

Working Conditions and Physical Effort

• No or very limited physical effort is required.
• Work is performed in a typical office environment.

Hours will be mostly afternoons/nights and Saturdays, but must be available to work shifts during core hours: Monday 7:00AM-7:00PM Tuesday 7:00AM-6:00PM Wednesday 7:00AM-6:00PM Thursday 7:00AM-7:00PM Friday 7:00AM-6:00PM Saturday 8:00AM-12:00PM *Saturday Availability is a must* We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Tags

Local area, Shift work, Night shift, Saturday,

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