Job Description

POSITION SUMMARY

The CDL Testing Site Office Manager is responsible for the efficient and compliant operations of the CDL testing facility. This includes the efficient management of the testing schedule by assigning students to examiners, ensuring the quick and accurate management of administrative and testing documentation, and ensuring students are prepared for testing. Additionally, the Office Manager is responsible for communicating with external stakeholders, such as client schools, regarding the invoicing and scheduling of external students, and regulatory agencies.

ABOUT OUR COMPANY

We are the Driving Academy, we provide affordable, state-approved classroom and behind-the-wheel lessons for aspiring truck (aka commercial driver's license [CDL]) drivers, and we are growing by the day. Our mission is to help our students get on the Road to Freedom by earning their CDL! We are Accountable and Results Oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core value of having Integrity is the backbone of our business and guides our hiring process.

PERFORMANCE OBJECTIVES

• Schedules appointments for internal and external CDL testing students
• Manages testing schedule for CDL Examiner staff
• Maintains facility records and documents, such as inspection reports, employee certifications, and other forms
• Signs in students and ensures documentation is complete, valid, and accurate
• Files documents and test results electronically or physically according to policy 
• Manages communication with regulatory agencies, including Department of Transportation, Department of Education
• Inputs CDL Test results using CSTIMS 
• Tracks and records Key Performance Indicators for Examiner staff
• Generate invoices for services to be provided
• Collects and tracks payments from clients
• Manages student expectations and experience, including hearing and resolving complaints
• Other Duties as assigned

KEY COMPETENCIES

The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this role, but are not necessarily all inclusive.

• Excellent written and oral communication skills.
• In-depth knowledge administrative and office procedures and systems
• Familiarity with the standards and requirements for Commercial Drivers License (CDL) Testing
• Understanding of audit processes to ensure compliance with standards and identify deficiencies
• Exceptional attention to detail
• Proficiency with google suite, CSTIMS, and microsoft office

EDUCATION AND EXPERIENCE

• High School diploma or equivalent required
• 5 years of relevant experience required
• Bachelor Degree or equivalent work experience preferred
• Commercial Drivers License Preferred

PHYSICAL REQUIREMENTS

• Ability to spend prolonged periods of time standing, speaking, walking, driving, writing, and/or sitting at a desk and working on a computer
• Must be able to lift at least 15 pounds at a time
• Perform work with OSHA required PPE; Including COVID19 PPE 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

BENEFITS

• Health Insurance Subsidy
• Paid Holidays
• PTO Program 
• 401K
• Tuition Reimbursement 
• Professional Training & Development Opportunities
• Sick Leave

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Driving Academy recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to hr@cdldrivingacademy. com . Already a Driving Academy candidate? Please connect directly with your recruiter to discuss this opportunity.

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