Job Description

• What You Will Be Doing:
• Provide technical support to employees, guests, and park management in a positive and professional manner.
• Deploy, install, support, and maintain all IT systems and equipment including computer hardware, software, network, phone, audio-video, point of sale systems, and ticketing software.
• How You Will Do It:
• Respond promptly to any and all IT calls and support tickets. Escalate issues to Corporate IT and contractors/vendors when needed.
• Document technical issues and resolutions through the use of the Jira Service Desk software.
• Complete daily audit of park systems. Requires a full walk through of the park at least two times per shift.
• Complete daily pre-opening checks of critical park systems, including point of sale, ticketing, Season Pass systems, and network health, along with a detailed check of the park’s data center.
• Maintain an accurate inventory of all department-owned software and hardware assets.
• Monitor and maintain audio and video equipment.
• Ensure 100% compliance with all Six Flags Information Systems policies and procedures.
• Assist in other areas of the Information Systems Department.
• Perform other incidental and related duties as required and assigned.
• What You Will Need:
• Must be at least 18 years of age.
• Valid full driver’s license and a clear driving record is required. We will not accept a provisional license.
• Must have a High School diploma or equivalent.
• Some College Preferred.
• Basic knowledge of network switching is preferred.
• Must work well under pressure in very fast pace environment.
• Must have experience in the field of information systems (self-taught or professional).
• Must have a high-level of attention to detail, be highly motivated, and a self-starter.
• Must be able to work with minimal guidance and perform their own research.
• Must be able to work independently, yet maintain great relationships with peer team and cross-team members.
• Must be able to speak, understand, read and write English.
• Ability to learn and support new applications quickly.
• Knowledge of common operating systems, hardware and software required.
• Need to Know:
• This is NOT a remote position. This is 100% on-site.
• Must be able to work various shifts as project and park needs dictate, including nights, weekends and holidays.
• Must be able to stand for long periods of time, with limited office time, in all weather conditions.
• Must be able to work in environments that are loud, dirty, dark, bright, elevated, and in extreme heat and cold conditions.
• Must have the ability to stand, walk, crouch, bend, stoop, kneel, climb a ladder and safely work from heights frequently.
• Must be capable of lifting and carrying 75 lbs.
• Why work with us?
• Flexible scheduling.
• Paid training.
• Free admission to ALL Six Flags parks, including Hurricane Harbor.
• Free tickets for friends and family.
• Discounts on passes, food, and merchandise.
• Exclusive employee events.
• Fun rewards, benefits, and more!

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