Job Description
Helpdesk Support needs 2+ years' experience
Helpdesk Support requires:
- Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles
- Diagnostic and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams etc.)
- Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers.
CompTIA A+ and Apple Certified Support
Microsoft 365 Fundamentals Certification
helpdesk
- Basic understanding of multiple operating systems (Windows, Mac, iOS)
- Certification as IT Technician will be an advantage (e.g., Microsoft Certified IT Professional)
The Workforce Productivity Services team is looking for an IT Support Technician with expertise in Windows and Macs.
- Onsite position with occasional travel to other sites within Indianapolis which is in a 10 mile radius
- 100% onsite 5 days a week.
Helpdesk Support duties:
- Proactively work with customers
Employment Type: Full-Time
Salary: $ 28.00 Per Hour
Job Tags
Hourly pay, Full time,
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