Job Description

Job Title: Remote Guest Service Agent

Hourly Pay: $16 - $25/hour

Summary:

We are looking for a friendly and enthusiastic Guest Service Agent to join our team! In this role, you will provide exceptional customer service to guests by assisting with check-ins, check-outs, and addressing inquiries or concerns. If you are passionate about hospitality and enjoy creating positive guest experiences, we want you to be part of our team.

Job Responsibilities

• Welcome guests with a friendly and professional demeanor upon arrival
• Check guests in and out of the hotel, ensuring all necessary information is accurately recorded
• Address guest inquiries and provide detailed information about the hotel’s services, amenities, and local attractions
• Resolve guest complaints or concerns quickly and professionally, ensuring guest satisfaction
• Assist with making reservations, updating guest information, and handling cancellations

• Maintain the cleanliness and organization of the front desk area

• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs
• Answer phone calls and respond to emails in a timely and courteous manner

• Process payments and provide accurate billing statements

• Handle guest requests, such as wake-up calls, transportation, or special accommodations

Qualifications

• High school diploma or equivalent required

• Previous customer service experience, preferably in the hospitality industry

• Excellent communication and interpersonal skills

• Strong problem-solving skills with a customer-first mindset

• Ability to multitask and work in a fast-paced environment

• Basic computer skills and experience with hotel management software (preferred)
• Ability to maintain professionalism and a positive attitude at all times

Perks & Benefits

• Competitive hourly pay: $16 - $25

• Health, dental, and vision insurance plans

• Paid time off and sick leave

• Employee discounts on accommodations and services

• Training and development opportunities

• Friendly and supportive team environment

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