Job Description

Sanders Aviation, Inc is seeking a talented, self-driven, and highly motivated Customer Service Representative (CSR) and Flight School Aircraft Dispatcher. This person reports to the Customer Experience and Operations Manager

We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team. 

• Do you have an outstanding smile? 
• Are you a positive, up-beat person? 
• Do you provide personalized service that creates customer loyalty? 
• Can you sense what another person wants and needs before they ask? 
• Do you always live up to your commitments? 
• Do you like a fast-paced work environment? 
• Are you excited to provide a level of customer service unrivaled by the competition?

Company Benefits

• Health Insurance Benefits 
• Paid Vacation Days

Core Responsibilities

• Present yourself, Sanders Aviation, and Sanders Flight Training Center in a positive and professional manner
• Address customer needs through a self driven work ethic leading to an in depth knowledge of company programs, options, and solutions.
• Greet customers and students warmly and make them feel welcome
• Conduct prospective customer and student tours of the facility
• Respond promptly (same day) to all voicemails and emails
• Timely follow-up (same day) to any outstanding customer or internal issues
• Complete daily, weekly, and monthly task checklists
• Keep on-line scheduling system up to date with: 
• Member records
• Pilot records
• incoming transient aircraft.
• Local airfield tenant requirements
• Assist team members, instructors and maintenance in scheduling aircraft
• Dispatch aircraft in a timely manner while ensuring regulatory compliance with company policy and FAA regulations
• Process new student orientation paperwork per checklist
• Records management of customer, student and flight instructor file updates
• Communicate at shift handoff on maintenance issues and customer needs
• Coordinate with maintenance daily to keep a current and active fleet schedule; communicate aircraft maintenance status to inquiring students, instructors, and customers as necessary.
• Inventory management of all office and pilot supplies including receiving
• Support and assist cross-functional teams throughout the organization as requested by:
• Operations manager or company executives
• Aircraft Owners
• Maintenance Department scheduling
• Flight Instructors
• Accounting
• Attend as required; meetings, workshops, and training
• Adhere to and enforce American Sanders Aviation/Sanders Flight Training Center policies and procedures
• Serve as a computer based testing proctor.
• Work with outside vendors to provide concierge services such as catering and rental cars.

Skills – Training provided for company specific programs

• Customer Service: Provide excellent service to students, flight instructors, transient pilots, local airfield tenants, prospective students, and customers.
• Gain and maintain an in-depth knowledge of flight school course offerings, policies, and procedures 
• Proficiency in the use of flight scheduling system
• Proficiency in the use of the customer billing systems (invoicing)
• Ability to complete online Fixed Base Operator (FBO) training encompassing customer service and flight line operations.
• Ability to prioritize multiple, immediate customer needs 
• In-person
• Phone inquiries
• E-mail
• Proficiency in the use of phone systems
• Proficiency in the use of company e-mail.
• Proficiency in the use of the microsoft office and Google g-suite applications
• Perform all other administrative duties as assigned by management.

Candidates must possess

• High School Diploma or equivalent
• The ability to work nights, weekends, and some holidays.
• Must be able to lift 25 pounds 
• Strong time-management and organizational skills.
• Strong customer service and problem solving skills.
• Basic computer skills
• The ability to pass a background check 
• An acceptable driving record with the ability to operate a motor vehicle
• Must be able to pass a pre-employment drug screening and/or random screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

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Job Tags

Holiday work, Local area, Immediate start, Shift work, Night shift, Weekend work,

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