Job Description

Maitre d': Eastern Standard Kitchen and Drinks Overview of Concept: Over the past year, Garrett Harker and ES Hospitality have been busy opening several exciting hospitality venues just steps from Kenmore Square and Fenway Park. Among these is the return of Eastern Standard Kitchen and Drinks, the craft cocktail bar, Equal Measure and the group’s newest concept, Standard Italian. Best known for Eastern Standard, Island Creek Oyster Bar and The Hawthorne, Garrett is once again bringing enlightened hospitality and high energy operations to the Fenway neighborhood. Garrett is joined by Beverage Director Jackson Cannon and Culinary Director Brian Rae in the operation of these concepts. Overview of the Position: The Maitre d’ position at Eastern Standard is responsible for overseeing the host staff, running the reservation operations and taking ownership of guest relations and guest satisfaction. This is a role for candidates who are excited to continue to learn and grow professionally in a front of house leadership role and who are eager to work with talented food and beverage colleagues in a legacy restaurant. Responsibilities: * Map the reservations daily to set the restaurant up for smooth service, ensuring proper turns are in place * Lead and mentor the host staff nightly on reservation operations * Manage and coach the host staff on walk-in and wait list procedures * Communicate effectively with the FOH management team on guest’s special requests and needs * Become familiar with the Fenway area, establishing relationships with neighborhood restaurants and hospitality venues * Become familiar with the regulars, ensuring guests feel welcome and recognized upon return visits * Assist the private events director as needed with the booking of and coordination of larger party dining room reservations Qualifications: * Minimum 2 years experience working in hospitality * Prior experience with OpenTable and Toast a plus * Ability to work well under pressure in a fast-paced, ever-changing work environment * Excellent verbal and written communication skills Who You Are: * Hardworking, upbeat, and energetic with the ability to lead by example * Genuinely excited by food/beverage and customer service and eager to grow professionally * A team player, ready to pitch in wherever needed to ensure the success of the restaurant as a whole Compensation and Benefits: We offer a competitive salary (based on experience), health/dental/vision insurance, paid time off plan, dining discounts, 401k and continuous development and learning opportunities. Eastern Standard Hospitality considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Eastern Standard Hospitality is an equal opportunity employer.

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