Desktop Support Specialist Job at JAUNT, Inc., Charlottesville, VA

NEh5aFVObDkwYUVhdkNhRndqT2hvdjNBdFE9PQ==
  • JAUNT, Inc.
  • Charlottesville, VA

Job Description

JAUNT, Inc

Job Title: Desktop Support Specialist

Reports to: Director of IT

Employment Status: Full Time, Exempt

 

Position Summary:

The Desktop Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves responding to user inquiries, diagnosing and resolving technical issues, and ensuring the smooth operation of desktop environments across the organization.

The specialist works closely with the Director of IT, Operations and end-users to maintain system functionality, install and configure hardware and software, and troubleshoot problems in a timely and professional manner. The ideal candidate is customer-focused, detail-oriented, and capable of managing multiple support requests efficiently.

 

Key Responsibilities

  • Provide first-level support for desktop, laptop, and peripheral issues.
  • Install, configure, and maintain hardware and software systems.
  • Troubleshoot and resolve technical problems related to operating systems, applications, and network connectivity.
  • Assist with onboarding/offboarding processes, including device setup and account provisioning.
  • Maintain accurate documentation of support requests and resolutions.
  • Collaborate with our Managed Service Provider (MSP) to escalate and resolve complex issues.
  • Ensure compliance with IT policies and security standards.

Qualifications

  • 1–3 years of experience in desktop support or IT helpdesk roles.
  • Proficiency in Windows and macOS environments.
  • Familiarity with Active Directory, Office 365, and remote support tools.
  • Strong problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Must be able to lift at least 50lbs.

Job Tags

Full time, Work at office,

Similar Jobs

PalAmerican Security

Hospital Security Officer -Taser Job at PalAmerican Security

This is an armed position * Position will be filled on or around 10/20/2025 * Payrate is $19.50/hour PalAmerican Security - Immediate Opening for Highly Skilled Armed Security Guard Are you passionate about maintaining security and safety in a dynamic environment... 

Home Genius Exteriors

Entry Level Sales Representative Job at Home Genius Exteriors

 ...that will help you reach your earnings goals faster and more efficiently ~ Company trips, quarterly launches, annual trip to Cancun/Bahamas Job Types: Full-time, Weekends required Salary: $65,000.00 - $90,000.00 per year Benefits after 30 days: Dental... 

Carter Lumber

CDL Driver - Class A/B Job at Carter Lumber

 ...AKempsville Building Materials(a division of Carter Lumber) CDL Class A Driver is responsible for transporting and dropping off materials while providing professional customer service to contractors and do-it-yourselfers. This is accomplished by appropriately using... 

Vets Hired

Full Stack Web Developer Job at Vets Hired

 ...Engineering or comparable with exception for a lesser degree with substantial experience. Experience with one or more web and/or mobile application development platforms. Must have a strong work ethic and be able to work independently with little supervision.... 

Peak Support

Customer Service Associate (Helpdesk) | Philippines Job at Peak Support

 ...your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join...  ...tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes...