Location: Freehold, NJ or Dover, NJ (On-site)
Employment Type: Full-Time, Non-Exempt
Salary: $22–$24 per hour
We are seeking a Customer Service Representative (CSR) to manage inbound calls, assist customers with scheduling needs, and coordinate service dispatching for our Lawn Sprinkler Technicians. This role is essential to ensuring a seamless customer experience , particularly during transitions or acquisitions, and maintaining exceptional service standards across all interactions.
The ideal candidate will have strong communication and organizational skills , be comfortable using CRM systems , and enjoy working in a fast-paced, customer-driven environment .
Competitive Pay: $22–$24 per hour
Comprehensive Benefits: Medical, dental, vision, and more
Retirement Savings: 401(k) with company match (if applicable)
Professional Development: Ongoing training and growth opportunities
Supportive Team Culture: Join a collaborative environment that values customer satisfaction
Schedule and dispatch technicians to customer locations
Manage a high volume of incoming calls with professionalism and efficiency
Create and assign work orders, and input data into the system accurately
Assess customer needs to ensure satisfaction and provide solutions
Build and maintain strong relationships with customers
Communicate clearly and effectively using phone, email, and CRM platforms
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
Represent the company with professionalism and a commitment to service excellence
Meet individual and team call-handling and performance goals
Assist in facilitating customer transitions during acquisitions
Perform administrative tasks such as generating reports and organizing records
Support special projects and adapt to additional responsibilities as needed
Minimum of 2 years of experience in Customer Service and Dispatching (preferably in home services)
High School Diploma or GED
Proficiency with CRM systems and Microsoft Office Suite
Excellent phone and written communication skills
Strong organizational skills and ability to prioritize
Able to work independently with minimal supervision
Experience using ServiceTitan software is highly desirable
Frequent repetitive hand and arm motions with prolonged sitting
Regularly required to stand, walk, talk, listen, reach, and occasionally stoop or kneel
Manual dexterity and eye-hand coordination for keyboarding and handling equipment
Vision requirements include close, distance, color, and peripheral vision
Occasionally required to lift and/or move up to 25 pounds
Noise level is typically low to moderate
Must be able to travel (up to 10%) within the metropolitan area
Applicants must be authorized to work in the United States and be able to provide documentation to verify eligibility.
This is more than just a customer service job—it's an opportunity to be part of a team that values service, communication, and growth . If you're ready to make an impact in a fast-moving environment and support customers every step of the way, apply today and become part of our growing team in Freehold or Dover!
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