Job Description

Key Management Consulting is looking for remote customer service (army, marines, navy, air force, coast guard can only apply) to join our team.

Under close supervision, to assist veterans, their dependents, and/or their surviving spouses with obtaining the benefits provided by Federal, State, and local sources.

Note: Only Army, Marines, Navy, Air Force, Coast Guard or their spouses/family member can apply

Military-experienced candidates are encouraged to apply.

Active National Guard or Reservists

Active-duty service members are encouraged to apply

We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Professional. In this role, you will be responsible for handling phone, chat, and email inquiries from our clients and tenants. You will serve as the first point of contact for any questions, concerns, or issues they may have.

Responsibilities:

• - Respond to phone, chat, and email inquiries in a timely and professional manner

• - Provide accurate and helpful information to clients and tenants

• - Assist with general inquiries, maintenance requests, and lease inquiries

• - Troubleshoot and resolve any customer service issues

• - Maintain a high level of customer satisfaction and ensure a positive customer experience

• - Collaborate with team members to ensure all inquiries are handled efficiently and effectively

• - Keep detailed records of all customer interactions and follow up as needed

• - Stay up-to-date on company policies and procedures to provide accurate information to clients and tenants

• - Assist with other administrative tasks as needed

Requirements:

• - High school diploma or equivalent

• - Previous customer service experience, preferably in a remote setting

• - Excellent communication skills, both written and verbal

• - Ability to multitask and prioritize tasks effectively

• - Strong problem-solving skills

• - Proficient in using various computer programs and systems

• - Ability to work independently and in a team environment

• - Availability to work a full-time schedule, including some evenings and weekends as needed

Benefits:

• - Competitive salary

• - Work from the comfort of your own home

• - Comprehensive training and support

• - Opportunities for career growth and development

• - Collaborative and supportive work environment

• - Paid time off and holidays

NOTE: VETERANS PREFERRED

We are looking forward to hearing from you.

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Job Tags

Holiday work, Full time, Local area, Afternoon shift,

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