Job Description

We're looking for a talented and detail-oriented CRM Systems Administrator to be a key player in maintaining and optimizing our CRM ecosystem. You will be designing and maintaining the CRM database, training staff, and ensuring the system is used effectively.

ESSENTIAL JOB FUNCTIONS:

• Work closely with the Fundraising, Marketing, Resident Services, and Facilities teams.
• Analyze and interpret complex data sets to provide actionable insights.
• Translate business requirements into technical specifications.
• Collecting requirements and building reports for staff.
• Ensure data accuracy and integrity.
• Contribute to the ongoing improvement of data visualization tools and processes.
• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent communication and collaboration skills.
• 1-2 years of experience working with an Enterprise CRM platform.
• Strong analytical and problem-solving skills.
• Experience working in an agile environment.
• Experience in the Salesforce Environment is a plus
• Experience supporting staff with a wide range of technical expertise 
• Knowledge of Relational Databases is a plus.

2Life has been at the heart of positive change in the affordable senior housing ecosystem since 1965, with our residents at the center of everything we do. Our mission is to ensure that all seniors have the opportunity to thrive regardless of their income level or background. To that end, we develop, own, operate, and provide supportive services to every one of our communities. In all we do, we advocate for and empower older adults to age with purpose and joy, meeting the integrated needs of seniors guided by our shared values of kindness, community, and repairing the world. 

2Life owns and operates over 1,500 apartments, 94% of which are affordable, located on campuses in Brighton, Brookline, Newton, Framingham, and Devens, Massachusetts. Another 500+ apartments are in development in Devens, Lynn, Mattapan, Newton, and Waltham, Massachusetts. We anticipate continued growth in the size of our portfolio, the geography in which we operate, and the diversity of our residents in terms of race, ethnicity, income levels, and need for supportive services. For example, in 2025 we will add a new community, Opus Newton from 2Life Communities, that creates an exciting living option for middle-income seniors.

BENEFITS AND MORE:

We offer a very rich benefit plan which for individuals adds 27% on top of the base pay and over 30% for employees +1 and families. Our rewards program includes but is not limited to:

• Robust medical and dental plan
• Vision 
• Employer-paid life and AD&D, STD, and LTD insurance 
• 401(k) plan
• Paid vacation 
• Paid holidays 
• 2 floating holidays 
• Pet insurance
• And more!

The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required.

We desire to build and cultivate an environment that brings together an exceptional workforce with unique experiences, backgrounds, talents, and perspectives.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

2Life Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in the community – to live a full life of connection and purpose in a dynamic and supportive environment. We are continually evolving support services to meet the needs of our diverse residents as they age; we partner with health care providers to identify innovative ways to support residents’ overall health and well-being, and we engage with the broader community through our Village Center program. We have five campuses in metropolitan Boston and plans for additional housing for older adults soon.

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