Job Description

MINT MOBILE is seeking a talented Sr. CRM Analyst to join the Marketing Team! Individual reports to Sr. Director of CRM . Role is remote ; must reside in the United States.

ABOUT THE ROLE

This newly created role will report to the Sr. Director of CRM and will help build personalized recommendations/experiences for customers. You are an organized and innovative individual to be the subject matter expert on customer campaign targeting, analytics, and automation. In this role, you will help drive customer lifetime value through campaign segmentation, risk-level assessment, offer allocation, predictive models, and NBE (next-best-everything) algorithm enhancements.

Your usual day of awesomeness includes:

• Create overall thinking and approach to customer segmentation/personalization through dynamic testing of the optimal marketing channel, timing, content and offers.
• Build customers level business goals to drive renewal rate and revenue growth.
• Interface with industry to bring new technology, best practices, opportunities & approaches
• Set up an automated, daily process for activating personalized recommendations. (provided by 3rd Party Decision Engine, Next-Best-Everything tools, etc.)
• Validates AI Decision Engine tool performance reporting against customers single source of truth
• Provide ongoing monitoring and technical troubleshooting support to help fix pipeline errors and valid results.
• Analyze the performance of marketing strategies and other data sets to drive optimizations.
• Deliver innovative and data-driven marketing insights to help inform integrated approaches.
• Inform and help develop predictive models, machine learning and AI techniques to improve key processes across our business.
• Regularly deliver analytics, and provide meaningful insights and actionable recommendations.
• Maintain and improve upon full-funnel customer journey analytics (360 Degrees of customer interaction & measured outcomes including target, reach, penetration, experience, conversion, and optimization).
• Presentation skills to clearly communicate arguments, insights, and recommendations to marketing leaders.
• Exemplify experience working with both technical and business teams (Data Science, Business Intelligence, and Engineering) in order to build the key deliverables and to provide an integrated point of view.

WHAT YOU BRING

• At least 3-5 years of relevant experience in CRM or similar analytical role is required.
• Bachelor's degree is required. An advanced degree is preferred.
• Technical skills in data querying, exploration, and analysis through different platforms and technologies (e.g. SQL, Excel, Tableau, R, Python).
• Strong analytical background, excellent problem-solving skills, and experience with CRM & CDP platforms.
• Experience with MarTech effort to ensure CRM projects are prioritized and delivered. Familiar with campaign management tools (Braze is ideal, but not required)
• Familiar with CRM consumer journey and customer retention
• Ability to identify opportunities for CRM optimization and customer segmentation.
• Passionate about learning, problem-solving, and leveraging data to inform how integrated marketing campaigns are deployed across channels to drive key business outcomes.
• Understanding of a marketing funnel and how to align campaign strategies with customer journeys.
• Good initiator with a natural curiosity of how things work and intuition on "why"/"how" we can improve.
• Organized, with an innate attention to detail, and can execute tasks efficiently and effectively.
• Comfort operating independently in a fast-paced environment and pushing through ambiguity.
• Ability to manage multiple analytics projects and work streams.
• Brings a commitment and enthusiasm to work within a dynamic organization.

WE ARE MINT MOBILE

We connect people to what's most important in their lives: Easily, affordably and reliably. We strive to be California's Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You're an individual with unique needs, and we're prepared to exceed any expectations you have for an ideal employer.

We're smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, and vacation in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.

In addition, we've got a laundry list of perks you'll brag about on insta - Lunch every day prepared by our very own chef, healthy snacks, onsite gym, free massages, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew/Kombucha Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).

And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you'll want to take home to mom or invite to your kid's next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Mint!

OUR VALUES – LET'S MAKE LIFE ULTRA TOGETHER!

• Ownership : We are all owners; be the outcome and get the job done.
• Action Biased: Be brilliant, proactive, and act with urgency.
• Embrace the Adventure: Be agile, adaptive, and thrive on change.
• Invent and Simplify: Never accept good enough.

$1,000 REFERRAL BONUS

Take a look at this job description, if you are the right person, please apply. If Mint Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job. If we hire them and they stay for 90 days, you get $1000. For more details of restrictions and rules, please email recruiting@ultra.me.

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.

In support of the Equal Pay for Equal Work Act, the range of starting pay for this role is $90,000 - $110,000. This is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location. We also offer a variety of benefits including health, disability insurance, 401 (k), flexible spending accounts, EAP, education reimbursement, parental leave, unlimited vacation, bonuses, and company paid holidays. The specific programs available will vary depending on state, start date, and employment type. Our recruitment team will be happy to answer any questions you may have.

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