Job Description

Empowered Staffing is partnered with an organization dedicated to providing personalized care services that enable seniors and individuals to remain safely and comfortably in their homes with the support they need.

Currently, the organization is seeking a motivated and relationship-driven Client Liaison to join their team and help drive business growth by identifying and converting referrals into new clients. You will build strong relationships within the community, including hospitals, senior living facilities, and other referral sources, to support individuals needing assistance with daily living activities as they return home or transition to temporary or long-term residences.

The Client Liaison also serves as a liaison between families and the office, ensuring clear communication and high-quality service to enhance client safety, security, and ability to age in place.

Responsibilities

• Research and establish relationships with referral sources to increase admissions.
• Build comprehensive client profiles in AxisCare before care begins, including consent forms, medical history, ADLs, billing, and emergency contacts.
• Conduct hospital visits, supervisory visits, or telephone consultations as needed.
• Maintain strong, ongoing relationships through regular calls, check-ins, and bedside visits when appropriate.
• Provide responsive, transparent service, addressing concerns and updating clients on their care.
• Communicate effectively with Client Care Coordinators and Registered Nurses to ensure seamless service delivery.

Requirements

• Sales or Business Development experience in home health, hospice, senior living, or healthcare preferred
• Strong communication skills
• Empathetic and understanding
• Professional, reliable, and responsive
• Able to manage time-sensitive tasks effectively
• Consistent professionalism in all interactions

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