Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Specifications:

• Outlet: Arrowhead
• Expected Pay Range $20.00-$22.76
• Shift & Schedule Availability: Full Time

• Skill Level: Entry

Job Responsibilities

• Other duties as assigned

Vail Resorts is always looking for great talent.  Although our resorts and offices are currently closed to protect the health and safety of our employees, applications are still being accepted. Hiring will resume as soon as normal operations resume.

The Public Safety Officer  will provide property owners, guests, day visitors, contractors and employees with an exceptional guest service experience and greet all guests in a friendly, inviting and welcoming manner on a daily basis both at the Main gate and at individual residences.  Respond to alarms and emergencies. Know and enforce all Arrowhead rules, regulations and covenants for owners and guests staying in or visiting Arrowhead. Problem solving and sound decision making based on knowledge of the guidelines and procedures of Arrowhead. Provide and protect an atmosphere respecting the confidentiality and privacy of guests and property owners.  Documentation of all that is done on your shift in a clear and concise manner.  Working scheduled shifts (10 hours) and covering shifts at all hours, including overnight and holidays.

Other duties include, but are not limited to:

• Answer calls and complaints, and giving pertinent information to property owners & guests
• Analysis and resolution of difficult situations and conversations in a nonconfrontational manner
• Observe the state or condition of the community (structures & activity surrounding) for unusual or hazardous conditions as well as reporting & aiding in the resolution of any problems
• Coordinating efforts with other departments within the community to resolve troublesome situations. 
• Respond to residential & commercial alarms
• Operation & familiarity of residential & commercial alarm panels and systems along with general knowledge of domestic water sensors and mechanical systems
• Communicating with other Arrowhead departments & fellow AHPS staff in a clear, concise, and professional manner in both written and verbal form to ensure awareness of situations of concern
• Proper documentaion of community incidents and general activity
• Control access at main and remote gates
• Maintaining traffic control and parking organization with the Arrowhead Skier Lot requiring standing, outside in cold weather for multiple hours
• Patrol of the entire Arrowhead community both on foot or in a vehicle including the garage, village, and river areas
• Cleaning AH vehicles and gate house (including bathroom)
• Writing and issuing parking violations notices and directing the public in the proper use of parking spaces
• Writing and issuing Arrowhead association violation notices
• Use of Microsoft Office programs
• Use of computerized and mechanical gate operation systems
• Operation of secure key storage system and package delivery (involves lifting & carrying up to 50 lbs.)
• Vehicle jumpstarts, unlocks and tow strap use
• Snow removal (shovelling) from gate house and external gate areas
• Safe operation of Pepper Ball launching bear deterrent equipment
• Having or obtaining and maintaining CPR/First Aid certification
• Providing and protecting an atmosphere respecting the confidentiality and privacy of guests and property owners
• Proper and safe handling of AHPS vehicles and equipment as well as use of provided personal protective equipment

Schedule - Four 10 hour shifts per week.  This could include weekends and overnight shifts as needed.

Qualifications:

• High School Diploma or equivalent - required
• Valid Colorado Drivers License - required
• Acceptable driving record - required
• Familiar with Microsoft Word, Excel and Outlook - required
• Read, write and communicate in English fluently - required
• Lifting and carrying up to 50 lbs - required
• Able to stand for extended periods - required
• Able to sit for extended periods - required
• Able to stoop, kneel, crouch, & crawl - required
• Able to work weekends and holidays - required

Benefits include:

• Free Ski passes for employees and dependents 
• Discount lift tickets for friends and family 
• Free ski lessons 
• Discounted lodging, food, gear and mountain shuttles 
• Discounted bike haul & golf 
• Medical, Dental, and Vision plans (full-time positions) 
• 401(k) Retirement Plan 
• Excellent training and professional development 

The expected pay range is $20.00-$22.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  504535
Reference Date: 08/29/2024 
Job Code Function: Entry: Public Safety

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