Application Support Specialist
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Require an associate's degree or 2 years of experience in the field or related area. Requires at least 1 technology certification as defined in Section 9 Required Certifications. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a manager.
...remote position. Exciting Opportunity: Join a New 24/7 Remote Call Center! Location: Must reside in NY State or Florida About Us:... ...explain technical solutions clearly. ~ Availability for overnight shifts, weekends, and a rotating schedule. ~ Bilingual (Spanish...
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